Refund policy

Right of withdrawal

In the event that you are a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. you are making the purchase for purposes that can predominantly be attributed neither to your commercial nor your self-employed professional activity, you have a right of withdrawal in accordance with the following provisions.

This does not apply to the conclusion of a subscription. This cannot be canceled prematurely. You can pause or cancel your subscription at any time in the customer portal. Please note, however, that your subscription is active for at least the selected term and cannot be canceled prematurely. By completing the subscription, you expressly agree that we should fulfill the order before the end of the revocation period.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise your right of withdrawal, you must inform us at Mos Online World, Saint-Petersburg Str., 1, Floor 4, Flat 48, Tbilisi, Georgia by means of a clear statement (e.g. a letter sent by post or via our contact page) of your decision to withdraw from this contract. The revocation should contain the following information in order to avoid misunderstandings: “I hereby revoke the order #{order number}. {first name surname}”

To meet the revocation deadline, it is sufficient for you to send your communication concerning your exercise of the right of revocation before the revocation period has expired. Consequences of revocation: If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this repayment. We may refuse repayment until we have received the returned goods and inspected them. The inspection may take a maximum of five days from receipt of the goods. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

  1. The right of withdrawal does not apply to the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer (e.g. T-shirts with your photo and your name or the name of your child or handwritten letters, cards or similar), to the delivery of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery, or in the case of the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery or if the goods are no longer in new and perfect condition.
  2. Please avoid damaging and contaminating the goods. Please return the goods to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage in order to avoid claims for damages due to damage resulting from defective packaging.
  3. Please note that the modalities mentioned in the above paragraphs 2 are not a prerequisite for the effective exercise of the right of withdrawal.